Terms and Privacy
We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website or use our service and our practices for collecting, using, maintaining, protecting and disclosing that information.
1. HOW AND WHY WE COLLECT INFORMATION ABOUT YOU
1.1. Information you provide us
1.1.1. Personal Information
We collect personal information from you to help you use our services. When we say “personal information,” we mean information that specifically identifies you.
We collect this information in a number of ways. You are asked to provide personal information to us while submitting loan applications, registering to use our Website, discussing your application or product with us, or providing feedback to us. Examples of personal information include:
Social Security Number
We may supplement the personal information you submit to us with information from third-party sources.
Finally, we never intend to collect personal information from children under 18 years of age. If we learn or are notified that we have collected this information from a child under the age of 18, we will promptly remove the data from our system.
1.2. Information we collect about you
1.2.1 Aggregate Information
Aggregate information, which is data we collect about your use of our websites or services, from which personal information has been removed. Aggregate data is used to help us understand consumer trends, needs, interests, and preferences so we can improve our products and services.
Sunfish Solutions, LLC may also collect demographic information, which is anonymous, and may include:
Date of Birth
1.2.2. Consumer Reports
As a company engaged in lending, Sunfish Solutions, LLC both receives and transmits data to consumer reporting agencies. We partner with these agencies to assess your creditworthiness and to prevent fraud and identity theft. This is done as part of our regular underwriting, fraud prevention and loan servicing processes.
Information we collect in these reports includes, but is not limited to:
Information about open and closed credit accounts, including the date opened, the date closed (if applicable), the latest reported monthly balance and monthly payment
Information about credit inquiries
Information about late payments and collection actions occurring on open and closed credit accounts
Information regarding public records of bankruptcy, judgements, tax liens, and other payment statuses
The credit score produced by the credit bureau providing the report
Information about your transaction history, assets, and account balances
Correcting information maintained by the credit bureaus
Information related to your creditworthiness is maintained by the credit bureaus. If you find that there is an error or you want to dispute the information found in your credit report, please contact the credit reporting bureaus.
Experian – http://www.experian.com/
Transunion – https://dispute.transunion.com/
Equifax – https://www.equifax.com/personal/
Website Use and Logging Data
Sunfish Solutions, LLC also collects information about your computer or mobile device to improve and evaluate your use of our website and our services. We may gather data such as your browser type, operating system, loading or exiting of web pages, and the Internet Protocol (IP) address of your computer or device.
1.2.3. Information We Get from Others
Like other advertisers, we may contract with third parties to place advertisements for our products and services on websites that are not our own. We may place these ads where we think they are likely to be most relevant. These advertisements on third-party websites allow us to track responses to our ads. We and our affiliates use this information to track the performance of our advertising and marketing campaigns by using tools like cookies, web beacons and similar technologies. We use these tools to collect and store information about your visits, page visits and duration, and the specific ad or link that the user clicked on to visit the site.
Sunfish Solutions, LLC may use “cookies” and similar tools to track your use of the Website when you use our services. We collect information such as the types of service used, and number of users we receive daily. Our web servers may automatically log information about your computer, but we don’t use this information to identify you personally.
Google Analytics: To assist Sunfish in maintaining and improving our service, and our site, Sunfish uses Google Analytics to gather information about usage of our site. Google Analytics does not track, collect or upload any data that personally identifies an individual (such as a name, email address, account number or billing information), or other data which can be reasonably linked to such information. The information helps Sunfish improve the performance of our service and site for you. For more information on Google’s use of the data, please see the website “How Google uses data when you use our partners’ sites or apps” located at https://policies.google.com/technologies/partner-sites.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
A web beacon embeds a small transparent gif image in a web page or email used to track when the page or email has been viewed. A similar device may be used where a product, service or functionality sends data to a server when a set of user-initiated events occur such as clicking a button on the website or in an email. This is similar to a cookie – it tracks your visit and the data is only read by the server that receives the data. However, it differs because it is not browser-based, may not function as an ID card and doesn’t store any data on your computer.
Most Internet browsers are set up to accept cookies automatically. You can set your browser to notify you when you receive a cookie, allowing you to decide whether or not to accept it. For some web pages requiring an authorization, cookies are not optional. Users choosing not to accept cookies or similar devices will probably not be able to access those pages or their products and services.
1.2.5 Contacting us by Telephone
If you communicate with us by telephone, we may monitor or record the call. This is done for reasons such as maintaining the integrity of your account, providing effective and timely service, and the improvement of Sunfish Solutions, LLC’s products.
1.2.6 Telephone Consumer Protection Act Communication Consent
Consent for Communications: You consent to use of an automatic telephone dialing system (“ATDS”) and/or artificial or prerecorded messages by Sunfish Solutions, LLC and its affiliates, agents and service providers (“we,” “us,” “our”) for any lawful purpose, including marketing messages, to any telephone number you provide to us, now and in the future, including cellular telephone numbers. You understand and agree these communications may include your personal information. You consent to the monitoring and recording of your telephone calls with us to assure service quality and for other legitimate business reasons. We will not charge you for any communication we make or attempt, but your service provider may. If you wish to withdraw your consent to receive ATDS calls and texts or artificial or prerecorded messages for non-emergency purposes, you agree to do so by calling us at (510) 775-0064 or by sending an email to us at firstname.lastname@example.org. You understand and agree that we may always communicate with you in any manner allowed by law that does not require your consent. You agree to notify us if any telephone number you have provided us changes or is reassigned to a new subscriber. You certify you are authorized to provide this consent because you are either the subscriber of the telephone number or a non-subscriber customary user with authority to provide this consent.
2. USE OF YOUR PERSONAL INFORMATION
We use your personal information to provide you with information or services you request, to inform you about other information and services we think will be of interest to you, to facilitate your use and our operation of our website, and to improve our products and services. We don’t forget about you once you’ve signed—Sunfish Solutions, LLC provides services to help you build your family and manage costs.
Here are some examples of ways in which we use your personal information:
Creating and maintaining your login information on our site
Contacting you regarding issues with your account
Allowing our servicing partners to process your payments
Invitations to Sunfish Solutions, LLC events
Sending you information about new product offerings
Sharing your personal information
Sunfish Solutions, LLC only shares your personal information with unaffiliated third parties as permitted or required by law. We may share your personal information with our affiliate partners and as part of joint marketing campaigns with other financial companies. When Sunfish Solutions, LLC shares your personal information with vendors and service providers who perform functions on our behalf, we require the security and confidentiality of your information, as well as limiting their use of the information to reasonably and necessarly to carry out their work with us and comply with applicable laws and regulations. Third parties we share your information with may include, but are not limited to:
Our loan servicing partners who provide your statements, process your payments, and service your account or loan
Other financial services firms or non-affiliated third parties for marketing purposes as permitted by applicable law (if you are a resident of California or Vermont we will not sell your information, or share your information with nonaffiliated third parties for their marketing purposes, without your consent)
Financial institutions as required by laws regulating loan securitization
Credit reporting agencies
Direct marketing service providers
Auditors and examiners
Law enforcement, regulators and other government bodies
Our regulators and other relevant government agencies
Please note that, if you are a current borrower, you may not control certain information associated with your loan that you have already agreed to provide to certain investors as described in your loan agreement.
Finally, personal information may be disclosed or transferred as part of, or during negotiations of, a merger, consolidation, sale of our assets, as well as equity financing, acquisition, strategic alliance or in any other situation where personal information may be transferred as one of the business assets of Sunfish Solutions, LLC.
Non-US Users; Users from the European economic area
You can make changes to, or request, your information at any time by emailing us at email@example.com
Personal Information that we have collected may be aggregated or de-identified in a manner that no longer identifies you personally. We may share this aggregated or de-identified information with third parties for various business purposes, where permitted by applicable law.
Sunfish does not sell your personal information to third parties.
3. PROTECTING YOUR PERSONAL INFORMATION
3.1. What we do to protect your personal information
Sunfish Solutions, LLC takes the privacy and security of its members’ personal information seriously. We maintain administrative, technical and physical safeguards designed to protect your information’s security, confidentiality and integrity.
Whenever we save your personal information, it’s stored in locations that only selected Sunfish Solutions, LLC personnel and our contractors have access to. Remember – all information you submit to us by email is not secure, so please do not send sensitive information in any email to Sunfish Solutions, LLC.
3.2. Steps you can take to help us keep your information safe
Sunfish Solutions, LLC urges your caution when using public computers or networks, like at a coffee shop or library. To best protect your personal information, don’t use such computers to access your sensitive accounts, and if you must, ensure that you logout of your account entirely. We would not ask for sensitive information over email or text.
4. YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION
We want you to be aware of the choices you have in limiting the sharing of your personal information.
4.1. Changing and Updating Your Personal Information
We want to provide you with the resources you need to keep your information with us correct and up-to-date. If you need to change any information related to your application, please contact us at firstname.lastname@example.org
We don’t respond to “do not track” signals or similar mechanisms – where a visitor to Sunfish Solutions, LLC’s website requests that we disable the collection of information about the visitor’s online activities, including navigation around our website and the service. We may also permit third parties to collect aggregate usage information on our website, and they may also not respond to “do not track” signals.
5. COMPLAINTS & CONCERNS
6. California Consumer Privacy Act
If you are a California resident, the California Consumer Privacy Act (“CCPA”) provides you certain rights and choices regarding how we collect, share, use, and protect your “personal information” and how you can exercise those rights. The CCPA defines “personal information” as information that identifies, relates to, describes, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. We do not share or sell “personal information,” nor have we sold it, in the last 12 months.
Certain information that we collect may be exempt from the CCPA because it is considered public information or covered by financial privacy laws, such as the Gramm-Leach Bliley Act, the California Financial Information Privacy Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act. To the extent that we collect “personal information” that is subject to the CCPA, that information, our practices, and your rights are described below. Under the California Consumer Privacy Act, California residents have the right to:
Request that a business delete any personal information about the consumer which the business has collected from the consumer.
We collect the following categories of personal information: Identifiers: such as name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers; Customer records information: such as name, signature, social security number, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit or debit card number, other financial information, medical information, health insurance information; Characteristics of protected classifications under California or federal law: such as race, religion, sexual orientation, gender identity, gender expression, age; Biometric information: such as hair color, eye color, fingerprints, height, retina scans, facial recognition, voice, and other biometric data; Internet -or other electronic network activity information: such as browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement; and Geolocation data; and Inferences.
Request that a business that collects personal information about the consumer disclose to the consumer, free of charge, the following:
- The categories of personal information that it has collected about that consumer.
- The categories of sources from which the personal information is collected.
- The business or commercial purpose for collecting or selling personal information
- The categories of third parties with whom the business shares personal information.
- The specific pieces of personal information it has collected about that consumer.
- The categories of personal information that the business collected about the consumer.
- The categories of personal information that the business disclosed about the consumer for a business purpose.
We do not sell any consumer information.
You may submit a CCPA request by providing your first name, last name, email address, telephone number and ZIP code via one of the following methods:
Calling us toll-free at (510) 775-0064and leaving a message with the above information and your specific CCPA request as described above.
You may also designate an authorized agent to make such requests on your behalf by mailing a signed Power of Attorney to: 2219 Main St, Unit 660, Santa Monica, CA 90405 or emailing email@example.com.
We will not discriminate against you because you exercise any of the rights as described in this section.
7. Nevada Residents:
Nevada residents have the right to opt out of the sale of certain pieces of their information. We do not sell “personal information” of Nevada residents, but, if you are a Nevada resident who has questions or who wants to make this type of request, please send your email firstname.lastname@example.org.